Catchy Pest Solutions Terms and Conditions

Thank you for choosing Catchy Pest Solutions (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern all pest control, termite, rodent, wildlife, inspection, warranty, maintenance, and related services provided by Catchy Pest Solutions to the customer (“Customer,” “you,” or “your”). By scheduling, authorizing, or receiving services from Catchy Pest Solutions, you acknowledge that you have read, understand, and agree to be bound by these Terms. 
Last Updated: 1/29/25

Terms

  1. Service Schedule, Access, and Authorization to Treat: Services are performed according to the schedule specified in your service agreement, appointment confirmation, or account notes. The Customer agrees to make the property reasonably accessible for treatment and inspection. If no one is present at the property during a scheduled service visit, the Company is authorized to service the exterior and any other areas that are readily accessible. Any areas the Company deems unsafe or inaccessible may be excluded from treatment and from any associated warranty coverage.
  2. Customer Cooperation and Property Conditions: The Customer understands that service results depend on customer cooperation and property conditions, including sanitation, housekeeping, maintenance, and accessibility of treatment areas. The Customer agrees to cooperate with the Company as reasonably necessary to facilitate treatment and control. If conditions contributing to pest activity are identified, the Customer is responsible for correcting those conditions, and failure to do so may reduce effectiveness and may void warranties or guarantees. The Customer agrees to notify the Company promptly of pest activity or concerns and to follow reasonable service recommendations provided by the Company. All scheduled services are confirmed appointments. If no treatment is performed due to Customer choice or site conditions materially differing from what was described—including inaccessibility, unsafe or deteriorated conditions, or improper pest identification—a $149 inspection and consultation fee will apply. No on-site visit is free unless explicitly stated in writing by the Company.
  3. Scope of Services and No Guarantee: Catchy Pest Solutions provides professional pest control and related services designed to reduce pest activity and help maintain a pest-resistant environment. Because pest activity is influenced by many factors outside of our control, including sanitation, moisture, access points, seasonal changes, and surrounding conditions, the Company does not guarantee complete elimination of pests, does not guarantee that pests will not return, and does not guarantee prevention of pest-related structural damage unless explicitly stated in a separate written termite damage policy.

  4. Term of Service, Auto-Renewal, and Loyalty Program: Service agreements are offered on a twelve (12) month basis unless otherwise stated in writing. At the end of the initial term, your service agreement will automatically renew and continue on an extended coverage or maintenance basis unless and until either party cancels under these Account Closure terms (see below). By enrolling in service, you expressly authorize this automatic renewal. The Company reserves the right to adjust pricing after the first twelve (12) months, with at least thirty (30) days written notice. If the Customer terminates, cancels, or otherwise causes the service agreement to end before the completion of the 12-month term, including for non-payment, a $50 early cancellation fee will apply and be charged to the payment method on file. The Catchy Loyalty Tag is a loyalty benefit available to customers who maintain recurring service for more than twelve (12) months or spend a cumulative total of at least $1,500 with the Company. Eligible customers receive waived future start-up fees for additional pest issues when enrolling in recurring service (if available), grandfathered pricing with no routine increases, priority scheduling, and the ability to freeze service for one seasonal period of up to ten (10) weeks. Loyalty benefits are non-transferable and remain valid only while the account is active and in good standing.

  5. Service Exclusions and Non Construction/Repair Representation: Unless expressly stated within this written agreement, services do not include preventing or repairing structural damage of the Customer’s property from any pests including but not limited to termites, powder post beetles, wood borers, carpenter ants, carpenter bees, wood wasps, or wood decay fungus. Services also do not guarantee the prevention of outside flying insects such as flies, gnats, and moths from entering the property. Catchy Pest Solutions is not a construction company, general contractor, or repair firm, and does not claim to be a construction expert or provide structural repair services, including but not limited to repairs involving foundation components, siding, window frames, door frames, roofing, shingles, soffits, or other structural portions of the home.
  6. Re-Service Warranty and Satisfaction Guarantee: Upon completion of all contracted services and receipt of full payment, if the Customer expresses dissatisfaction with results within the applicable warranty timeline, the Company will return to the premises to treat covered pests at no additional cost. Unless otherwise specified in writing, free re-service visits are unlimited during the warranty period. The Company’s satisfaction guarantee is valid only if the customer maintains a positive working relationship with the Company, which includes respectful communication with staff, timely scheduling, reasonable access for service, and adherence to service recommendations. Failure to meet these conditions may void warranty eligibility, and Catchy Pest Solutions reserves the right to determine warranty eligibility on a case-by-case basis.
  7. Account Closure: Account closure applies when the Customer terminates all services at a property, excluding situations where the Customer maintains multiple active services at the same property. If the account is closed prior to completion of the initial twelve (12) month term, a fifty-dollar ($50) early cancellation fee will apply; no cancellation fee applies after the initial term has been satisfied. Account closure, whether before or after the initial twelve (12) month term, requires thirty (30) days’ prior notice, and any recurring charge scheduled within that notice period shall be accelerated and billed on the effective cancellation date. A final on-site visit to remove equipment and verify service satisfaction may be offered at the Company’s discretion and is not required. Any applicable service warranty or re-treatment coverage shall remain in effect for thirty (30) days following the cancellation date. All cancellation requests must be submitted either by telephone call with the Company representative or by completion of the Company’s written or PDF cancellation form; cancellations are not accepted by text message, voicemail, technician notice, social media, etc.
  8. Appointment Cancellation and Rescheduling Policy: If you need to cancel or reschedule an appointment, you must provide at least twenty-four (24) business hours’ notice during regular business hours. Cancellations or reschedules made within twenty-four (24) business hours of the appointment may incur a cancellation fee of up to seventy-five dollars ($75). Weekends are excluded from the twenty-four (24) hour notice period. This policy exists to protect scheduling efficiency and service reliability for all customers.
  9. Payments, Delinquency, and Collections: Payment terms are based on the invoice, custom quote, or service agreement associated with your account. If the Customer fails to make a payment when due, the Company may discontinue services, start collection proceedings, and recover all costs of collection, including reasonable attorneys’ fees, where permitted by law. If any payment becomes delinquent, the Customer authorizes the Company to electronically debit any account previously used for payment or any payment method the Company has on record to satisfy delinquent balances, subject to any required authorizations. Payments not received within 7 days of the due date may incur a $25 late fee or 5% of the outstanding balance (whichever is greater), and service may be suspended until the balance is paid.
  10. Automatic Payments and Authorization: If you enroll in automatic payments, you authorize Catchy Pest Solutions to charge your credit card, debit card, or bank account on file for services rendered and for recurring service plan charges as applicable. The Customer agrees to maintain a valid debit or credit card on file for the duration of the service agreement. Canceling automatic payment authorization does not cancel your service agreement or your payment obligations under these Terms, and the Customer remains responsible for timely payment by an alternative method acceptable to the Company.
  11. Chemical Information Warning: If you or any member of your household believes you have sensitivity to chemical odor or chemicals, the Company recommends you consult with a physician before services are performed. At the Customer’s request, the Company will provide information about the chemicals used or planned for use in treating the premises.
  12. Inspection Notes, Records, and Reporting: During inspections, treatments, or maintenance visits, Catchy Pest Solutions may document findings, conducive conditions, graphs, photos, and appointment notes. These records may be delivered through appointment record documentation and may become part of your service history and warranty documentation. The Customer understands that documented conditions and recommendations may affect warranty eligibility if not addressed.
  13. Media Consent: By entering into a service agreement or receiving services, the Customer grants consent for the Company’s technicians and authorized representatives to capture photos and videos at the property for business, training, and marketing purposes, to the extent prohibited by law.  
  14. Waiver, Limitation of Liability, and Claim Timing: The Customer expressly waives and releases the Company from liability for any claim for personal injury (including stings, bites, or illness) or property damage (to the structure, contents, pets, animals, plants, or landscaping) caused by any pests, whether listed or not listed in the service agreement, except as prohibited by law. The Customer further agrees that any claim for damage to property or person must be made in writing within ninety (90) days of the treatment, service, inspection, or incident, and the Company is not liable unless the damage resulted from gross negligence by the Company. To the maximum extent permitted by law, the Company disclaims responsibility for indirect, special, incidental, consequential, exemplary, punitive, stigma, or loss-of-enjoyment damages. The obligations stated in these Terms are provided in lieu of any other obligations or warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
  15. Mandatory Binding Arbitration and Class Action Waiver: The Company and Customer agree that any claim, dispute, or controversy arising from or relating to these Terms, any service agreement, services performed, billing, warranties, or the relationship between the parties will be resolved by neutral binding arbitration administered by the American Arbitration Association (“AAA”) under the AAA rules in effect at the time the claim is filed. Any arbitration hearing requiring personal appearance will take place within the United States federal judicial district where the Customer resides. Each party is responsible for its own attorneys’ fees, costs, and expenses, and arbitration fees will be paid as provided under AAA rules, except that for individual claims of $15,000 or less brought by the Customer, if the Customer requests in writing, the Company may elect to pay arbitration fees and arbitrator compensation to the extent they exceed court filing fees that the Customer would have paid. Arbitration may not be consolidated with other proceedings, may not proceed as a class action, and may not proceed as a private attorney general action, and these prohibitions are an essential, non-severable part of this arbitration clause. The arbitrator’s decision is final and binding, judgment may be entered in any court of competent jurisdiction, and the parties understand they are waiving the right to litigate in court or have a judge or jury decide disputes.
  16. Assignment and Subcontracting: These Terms and any service agreement may not be assigned by the Customer. The Customer agrees the Company may assign or subcontract all or any portion of services, including automatic payment administration, without notice, and any assignee or subcontractor is entitled to the same rights, benefits, privileges, and protections afforded to the Company under these Terms.
  17. Communications Consent (Email and Text): The Customer acknowledges and agrees to receiving emails and text messages containing important account updates, marketing offers, appointment updates, and other related information from the Company, as permitted by law. Customer may opt out of marketing communications where applicable, but opting out does not affect transactional communications related to scheduling, billing, or service notices.
  18. Termite Policies and Damage Warranty Notice: If the Customer purchases or receives termite services, additional termite-specific terms, including maintenance requirements, conducive condition requirements, renewal requirements, and any termite damage warranty terms, will be provided separately. Any termite damage warranty, if applicable, is governed exclusively by the termite damage warranty policy published on the Company’s termite service page and/or provided in the termite agreement documents, in addition to this general Terms and Conditions page.
  19. Regulatory Notices: Catchy Pest Solutions operates under applicable state and federal requirements. North Carolina Department of Agriculture and Consumer Services license number: 2592PW and South Carolina Department of Pesticides License NO. CA036051. 
  20. Entire Agreement and Severability: These Terms, together with your custom quote, service notes, and account documentation, constitute the entire agreement between the parties regarding services, and supersede all prior discussions or representations, whether written or oral. If any provision of these Terms is found invalid or unenforceable, the remainder will remain valid and enforceable.